In response to the Covid-19 pandemic, we are doing all we can to be good employers and good neighbours. We are closely monitoring the changing situation and complying with the Public Health Agency of Canada, BC’s Provincial Health Office and WCB.

We encourage our guests to help us reduce the risk of infection. If you are coughing, sneezing, or have a fever, please stay home and self-isolate. Cough or sneeze into a tissue or the sleeve at the bend of your arm. Avoid touching your eyes, nose, or mouth with unwashed hands.

SANITATION

Increased cleaning and frequent disinfecting on all surfaces and high touch surfaces – counter tops, door handles, shopping baskets, pinpads, ATM etc. Use of disposable gloves for all cleaning and cash handling. Educating our staff daily on the increased sanitation protocols.

We have temporarily stopped accepting empty bottle returns.

SAFETY

Consistent with government guidelines we are limiting the number of customers in our stores and enforcing social distancing with decals and tape separated by two metres.

Customers have access to hand sanitizer as they enter the store.

We have installed plexiglass shields at our checkout stations and staff have been provided with PPE – gloves and masks. Staff are encouraged to wear masks if they are unable to remain a safe distance of 6 feet from other staff or customers.

At checkout, to minimize the handling of the pinpad, customers can use tap for purchases of up to $250 with most credit cards.

We have posted signage in store to remind and encourage all customers to limit their trips to the store to once per week, one person per house hold, not to touch products that they are not buying and to keep a safe distance of at least 6 feet from others while in the store or lineups outside.

STAFF MEMBER HEALTH AND WELL-BEING

We are reinforcing with staff members vigilant hand washing before, throughout and after their shifts. Staff have been provided with and encouraged to wear personal protective equipment. We have instituted a temporary 20% pay increase for all staff since phase one of the pandemic to thank them for going above and beyond. We are providing new support services to all our employees for counselling through HumanaCare.

Managers are required to send home any staff showing signs of flu-like symptoms and to report any such incidences to Head Office. Any staff member who exhibits cold/flu/covid symptoms is required to self-isolate for a minimum of 10 days. We are working on an individual basis with staff to ensure minimal interruption to pay by issuing and advising on benefit applications. Staff are instructed to phone 811 to speak with a medical professional to determine whether they should be tested. Any staff who test positive or must quarantine due to exposure to confirmed Covid-19 case must quarantine and follow next step directives from their doctor and/or Public Health.

 

We thank our staff and customers for their ongoing cooperation, patience, and loyalty.

Innhouse Group of Companies

A MESSAGE ABOUT COVID-19